Cancellation & Refund Policy

Unutilized Services & Travel Tickets

There is No Refund for unutilized Service.

Coach tickets, ferry tickets, Internal flights, and Sightseeing permits are Non-Refundable once issued.

Rate of Exchange (ROE) will be considered on the day when you make the final payment.

If you cannot reach on time, it will be considered as a No Show and No Refund will be granted. In SIC (Seat-in-Coach) & Private Transfer basis, the driver will wait for a maximum of 10 minutes only.

Vehicle, Chauffeur & Sightseeing Itinerary

Vehicle is booked as per itinerary only. In case of extra kilometers or reroute of itinerary, additional charges shall be levied directly.

Vehicle will be permitted to use for sightseeing points on the route and inside the city limits or which is mentioned in itinerary. For additional sightseeing, off-route sightseeing, sightseeing not inside the city limits or substitute sightseeing, kindly contact the company. Refund is not possible if any particular sightseeing point is not covered. In case you want some excursions, kindly inform company in advance or discuss these things with company rather than driver. All nearby sightseeing points should be covered together. However, in case of unexpected local issues with a particular place, adjustments will be made.

AC will not work in hill areas or in stopped / parked vehicles.

Driver will not drive on No-entry zones and should not be forced to drive on narrow streets or roads which can create traffic jams. Normal working hours of driver is 10 hours; in case you require services for more than 12 hours in a day, kindly inform us in advance.

In some hill area roads, driving after sunset and loud music is not allowed due to risk of life. Kindly cooperate for the same.

Pick-up and drop point will be one only (If multiple pick-ups and drops are required, please explicitly agree in email conversations before booking).

In case you want multiple visits to some particular places, kindly mention in advance because some places have very high parking charges.

Tour destination and route cannot change without prior notice (Amended route and tour destination rates may change).

The rates are subject to change depending on the fluctuation of diesel/petrol prices in India. If fuel prices increase by more than 5% from the time of booking, rates will be adjusted accordingly even if confirmed earlier.

The Company reserves the right to provide a similar alternative car if the booked car becomes mechanically unavailable.

At many tourist destinations and hill stations, certain roads, shopping markets, and Mall Roads enforce “NO ENTRY” for all or larger tourist vehicles depending on time restrictions. In such situations, guests have to arrange local shuttle transport at direct personal cost, which is not included in standard package inclusions.

Sometimes vehicle parking areas are located at a distance from sightseeing spots. Guests need to reach the parking at their own cost.

Due to any reason if vehicle breakdown occurs due to technical reasons, we will try our best to arrange another vehicle as soon as possible for major problems. For minor problems that take minimal time, the vehicle will be repaired on-site. Kindly cooperate.

Hotel Stays, Food & Property Rules

Generally hotel check-in time is 14:00 hrs (2:00 PM) and check-out time is 11:00 hrs (11:00 AM). Confirmed early check-in or late check-out is chargeable if not explicitly included in package cost. Kindly contact the hotel directly for complimentary courtesy requests.

Cooking anything in hotel rooms is strictly prohibited; non-compliance attracts heavy penalty charges levied by the hotel to the passenger.

Most of the times Wi-Fi is not available inside guest rooms and can only be accessed in public areas like the hotel lobby.

Many hotels charge extra for room heaters or premium in-room Wi-Fi. Normal packages do not include this, so such fees must be paid directly at hotels.

If meals are included in package, they will be served on a set-menu basis in a buffet menu / fixed menu / meal credit. Any items outside the ideal Buffet/Fixed menu will be charged extra at consumption. Hotels decide the menu items. Some hotels maintain a Meal Credit policy instead of buffet during low occupancy periods; this amount is determined by hotel management. Any bill exceeding the credit amount must be cleared directly at the hotel. Room service for dining or meal packaging is charged extra by hotels.

Standard Breakfast timing is 07:00 AM to 09:00 AM & Dinner timing is 07:00 PM to 10:00 PM (timings can be re-confirmed with hotel front desk).

For an extra adult, many hotels provide an extra mattress on the floor instead of an extra rollaway bed. Kindly inform us in advance if you strictly prefer an extra bed.

Many heritage properties, boutique resorts, and small hill hotels do not have elevator/lift facilities; kindly inform us in advance if any guest is uncomfortable with stairs.

No refund is possible for short stays, early check-outs, or unavailed hotel amenities.

Mandatory Identification & Documentation

As per directives issued by the Government of India, all Indian and Foreign Nationals are strictly required to present valid government photo identification upon hotel check-in. Valid identification documents are: Passport & Visa together, Voter ID Card, or Current Driving License (PAN Card is NOT accepted as proof of address). All documents must include a clear photograph.

Hotels, camps, or accommodations can deny check-in if valid ID proof is not produced. The Company is not responsible for any ID-related denial or consequences.

Please match all your travel vouchers and flight tickets to your original passport/ID. If there is any mismatch, update the company at least 1 week prior to travel date; otherwise it is not the responsibility of the travel agent.

Please read all email communications carefully to understand contents, inclusions, and prices. All email correspondences form an integral part of your contract with us once booking is made.

Health, Valuables & Safety Precautions

It is presumed that the tourist is medically fit to undertake the tour. If you have dietary allergies or serious health conditions, inform us in advance.

Wearing masks and carrying personal sanitizers is recommended during all public transits.

Please take care of personal belongings before exiting vehicles or hotel rooms. The Company or Hotel Team is not responsible for loss of any valuables, cash, or passports anywhere. During Visa processing, on tour, or at airports, in case of passport loss or damage, the Company shall not be held liable for any consequences.

Company is not responsible for any accident, injury, death, or theft of person or property during the course of the tour.

Force Majeure & Events Beyond Control

We shall not be responsible for any delays, alterations in program, or expenses incurred directly or indirectly due to natural hazards, flight cancellations, accidents, breakdown of transport, weather, sickness, landslides, closures/blockades due to political unrest, or any such incidents.

No cancellation or refund will be made if situation is beyond our control, such as bad weather, landslide, adverse climatic conditions, natural disasters, fire, embargo, government acts or decisions, political or national crises, road blocks, heavy snowfall, acts of terrorism, strikes or problems with airlines, railways, buses, hotels or transporters, labor unrest, insolvency, business exigencies, operational and technical issues, route and flight cancellations, or any event due to which the customer could not reach the destination.

Rights of Management & Legal Jurisdiction

All rights reserved to management to cancel any service without refund until full advance money towards the service is received from the customer and confirmed by company. Company reserves the right to change features or functionality of services at any time without prior notice.

All claims, disputes, and litigation relating to tours arranged or coordinated by the Company shall be construed strictly according to current Indian laws only and shall be subject exclusively to the jurisdiction of courts in Lucknow only.